All Medical Equipment, manikins, first aid kits and anatomical models are returnable within 30 days if the product is in the original packaging and is in sellable condition. A 25% restocking fee will be assessed for those orders that are returned and the customer is responsible for all shipping charges. After 30 days, there is no refund. There are no refunds on books or AHA materials. If you have any questions, please contact us at (888) 724-6464. Thank you.